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HOUSE RULES

Villa Alma by Heym Collections GmbH

Arrival / Departure:

Check-in: from 15:00
Check-out: until 11:00


Deposit:

A deposit of 30% of the total value of your booking must be paid upon confirmation through our official booking site or when booking through our staff.




Payment methods:

We accept VISA and Mastercard & AMEX.
Payment by bank transfer is also possible.



Breakfast:

Mon-Sat: 08:00-11:00
Sun: 08:00-11:00



Cancellations:

Due to our family size of only 8 rooms, every cancellation has a noticeable impact on our small boutique hotel. We ask for your
understanding that we have to charge a
fee in the event of a cancellation. We recommend stipulating a travel insurance.

-Up to 30 days before arrival:
full refund
-Up to 7 days before arrival:
50% refund
-Less than 7 days before arrival:
No refund possible



Pets:

Pets are not permitted at Villa Alma.




Smoking:

Smoking is not permitted in the entire indoor
area of Villa Alma.




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